Privacy Policy
Effective date: 01/10/2025
Mind Your Wines (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website [www.mindyourwines.co.uk] (the “Website”) or purchase our products.
1. Who We Are
Mind Your Wines is an online retailer of quality wines based in the United Kingdom. We are the data controller responsible for your personal data.
2. Information We Collect
We may collect the following information:
Personal identification data: name, email address, phone number, billing and delivery address.
Payment details: processed securely via our payment service providers (we do not store your full card details).
Account information: if you create an account with us.
Order details: purchases, returns, preferences.
Technical data: IP address, browser type, device information, and cookies.
3. How We Use Your Information
We use your information to:
Process and deliver your orders.
Manage payments, refunds, and customer support.
Send you service updates and important notices.
Provide personalised recommendations and offers (if you consent).
Improve our website, services, and customer experience.
Comply with legal obligations, including age verification.
4. Marketing Communications
We will only send you marketing emails if you have opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
5. Cookies
Our Website uses cookies and similar technologies to enhance browsing, analyse traffic, and provide a personalised shopping experience. You can manage your cookie preferences through your browser settings.
6. Sharing Your Information
We do not sell your data. We may share your personal information with:
Trusted service providers (e.g., delivery companies, payment processors, IT support).
Legal authorities if required by law.
All third parties must respect the security of your data and process it in accordance with the law.
7. International Transfers
Where our service providers are outside the UK/EEA, we ensure appropriate safeguards are in place to protect your data.
8. Data Retention
We keep your personal data only for as long as necessary for the purposes set out in this policy, including legal, tax, and accounting requirements.
9. Your Rights
Under UK GDPR, you have the right to:
Access your personal data.
Request correction or deletion.
Restrict or object to processing.
Withdraw consent at any time.
Request data portability.
To exercise your rights, contact us at support@mindyourwines.com.
10. Security
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: support@mindyourwines.com
Address: Grade Eleven Ltd 8 Gainsborough Road E11 1HT London UK
If you are not satisfied with our response, you can lodge a complaint with the UK Information Commissioner’s Office (ICO).
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective date”.