Terms & Conditions
These Terms & Conditions was last updated on December 18, 2025 and applies to citizens and legal permanent residents of the United Kingdom.
Mind Your Wines is owned and operated by Grade Eleven Ltd (“we”, “us”, “our”).
These Terms and Conditions govern your use of https://www.mindyourwine.com (the “website”) and the purchase of products available on it.
By accessing the website or purchasing any products, you agree to be bound by these Terms and Conditions, together with our Privacy Policy, Cookie Policy, Shipping Policy and Refund Policy.
Please read these Terms carefully before using the website.
1. Eligibility
You may use the website and purchase products only if you:
Are at least 18 years of age
Have the legal capacity to enter into binding contracts
Comply with all applicable local, national and international laws
We reserve the right to verify age at any stage of the purchasing process and to refuse service where legal requirements are not met.
Promotions, contests and special offers may be subject to additional terms and may be withdrawn at any time.
2. User Accounts
When you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities carried out under your account.
You agree to:
Notify us immediately of any unauthorised use of your account
Ensure you log out after each session
Provide accurate and up-to-date information
You may request account deletion at any time by contacting us. Account deletion will result in the removal of your personal data in accordance with our Privacy Policy.
We reserve the right to suspend or terminate accounts where these Terms are breached or false information is provided.
3. Communications
By providing your email address and/or phone number, you agree that we may contact you regarding:
Order confirmations and delivery updates
Important service-related notifications
Product updates and special offers
You may opt out of marketing communications at any time by using the unsubscribe link in emails or replying STOP to SMS messages. Transactional communications may still be sent where necessary.
4. Shopping on the Website
All purchases must be made directly through the website. By placing an order, you are making an offer to purchase products at the prices displayed at checkout.
Once an order is placed, you will receive an automated confirmation email. This email confirms receipt of your order but does not guarantee availability.
We reserve the right to:
Limit quantities per customer
Restrict sales by region
Cancel orders where necessary
If an order is cancelled, any payments made will be refunded in full. This does not affect your statutory rights.
5. Prices
All prices are shown on the relevant product pages and may change at any time without notice.
While we aim to ensure pricing accuracy, errors may occasionally occur. If a pricing error is identified, you will be notified and given the option to:
Proceed at the correct price, or
Cancel the order and receive a full refund
6. Payments
Payments are processed securely via third-party providers such as Stripe, PayPal, Apple Pay and Google Pay.
Payment is taken at the time the order is placed. Once processed, an electronic receipt will be sent to your email address.
If your payment is declined, no order will be processed. You may need to provide an alternative payment method.
We do not store full payment details on our servers.
7. Product Information
We aim to provide accurate product descriptions and images. However:
Product images are for illustrative purposes only
Labels and packaging may vary between vintages
Colours may appear differently depending on screen settings
We do not guarantee that all content is error-free or fully up to date.
8. Taxes and Duties
UK orders are subject to applicable UK taxes.
Orders shipped outside the UK may be subject to:
Local VAT
Alcohol duties
Customs charges
These charges are the responsibility of the customer. If duties are unpaid and an order is returned, shipping and return costs will be deducted from any refund.
9. Disclaimer
All content on the website is provided for informational purposes only. We do not guarantee specific outcomes from the use of information on the website.
Your purchasing decisions remain your own responsibility.
10. Intellectual Property
All website content, including text, images, logos, trademarks and software, is owned by or licensed to Grade Eleven Ltd and protected by intellectual property laws.
Content may be used for personal, non-commercial purposes only. Any other use requires prior written consent.
11. Prohibited Activities
You agree not to:
Copy, scrape or reproduce website content without permission
Use automated systems to access the website
Interfere with website security or functionality
Attempt to reverse engineer any software used on the website
Unauthorised use may result in account termination and legal action.
12. Disclaimer of Warranties and Liability
The website is provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, we exclude liability for:
Website interruptions or errors
Indirect or consequential losses
Losses arising from unauthorised access or malware
Nothing in these Terms limits your statutory consumer rights.
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their content, services or privacy practices.
14. Indemnification
You agree to indemnify and hold harmless Grade Eleven Ltd against any claims or losses arising from:
Your breach of these Terms
Your violation of applicable laws
Your misuse of the website or products
15. Changes and Termination
We may update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.
We reserve the right to suspend or terminate access to the website without notice where necessary.
16. Personal Data
Any personal data you provide is processed in accordance with our Privacy Policy.
17. Governing Law and Disputes
These Terms are governed by the laws of the United Kingdom.
Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
18. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Grade Eleven Ltd
e-mail: support@mindyourwine.com
